Artisan Jewelry Handmade with Love and Passion
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 Free Shipping within Germany
Free EU Shipping on orders of € 90
Free Worldwide Shipping on orders of € 120

Terms & Conditions

Payment

We accept payments via Paypal where you can also pay by credit card without a PayPal account.

Please choose PayPal as your payment method at checkout. After your order has been submitted, click “Pay Now” button, system gives you the option to pay with your credit card!
All personal debit and credit card information transmitted are handled PayPal's secure connections.

At ZYGO, you can easily and securely pay by credit or debit card through our  trusted partner for payments 2Checkout. 

Bank transfer is also accepted. After you order an item you will receive an email with all details.

Shipping

All our items are shipped with care in their own gift boxes / velour pouches and in a small cardboard box for extra safety.

All our jewels are accompanied with a certificate.

Please note that all import duties and taxes are the responsibility of the buyer. Please review your country's applicable custom duties and import restrictions before ordering.

Delivery Dates

The majority of the items are unique items and already made, so we will be able to ship them on the next working day.

For the custom made items ( such an item is made especially for you when you order it.) we usually need 3-5 working days before shipment, in order to make an item for you.

- Germany: around 1-3 working days a parcel to reach its recipient,

- within Europe it takes about 3-5 working days
- for destinations outside the E.U it takes about 4-15 working days
- USA : 4-8 working days
- Canada: 4-8 working days
- Australia: 8-12 working days
- Russia: 10-14 working days
- South America: 6-15 working days
- China: 6-12 working days
- Japan: 3-5 working days

Unfortunately, post offices cannot guarantee exact delivery dates.
Please keep in mind that on busy periods such as Christmas, your order may take a little longer to reach you, as post offices get really busy.

Refunds and Exchanges

It is very important for us that our customers are completely satisfied with their orders

If you experience any issue with your order or item, we will do our best to get the problem fixed.

If you'd like to return or exchange an item that is on its original good condition, please contact us first.
We accept item(s) within 14 days at your own expense, returned with a tracking number and in their own gift box that were sent in.
Please note that in case of an exchange, you will be responsible for the shipping cost of the new item.

In case you provided us with a wrong ring size or preferred necklace length, please contact us. Most of the times we will be able to do a resizing for free.
You will be responsible for all shipping costs.

Please note that since we use natural gemstones, the stones may vary slightly in color, hue or veining pattern.

Custom Orders

We accept custom orders .
You can create your own unique jewel by sharing your idea with us, or sending us your design sketch and we will be happy to produce it for you.

Should you require having a jewel with a specific gemstone, we will be happy to find the stone and handmade your unique jewel.

Please note that custom orders cannot be returned or refunded

If you have any additional questions, please contact us

Photos

We are taking our photos trying to give the most accurate representation of the jewels. If you would like to see other images or have any questions please feel free to contact us.