All our items are shipped with a tracking number and insurance
Delivery Time (Standard Delivery)
Germany: 1 - 3 working days after dispatch
Austria: 2 - 4 working days after dispatch
EU: 4 - 7 working days after dispatch
Worldwide: 4 - 15 working days after dispatch
If you would like an Express Delivery please contact us
If the purchased product is in stock it will be dispatched on the next day.
Production of items that are not in stock or special orders made at the client's request takes from 3 to 7 working days from the date your payment is received.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control.
If your Product has not arrived after the estimated delivery time, please contact us.
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation.
All our items are shipped with care in their own gift boxes and in a small cardboard box for extra safety.
All our jewels are accompanied with a certificate.
Please note that all import duties and taxes are the responsibility of the buyer. Please review your country's applicable custom duties and import restrictions before ordering.
Germany Standard Delivery: FREE
EU Standard Delivery: € 5.00. FREE on orders of € 90
Worldwide Standard Delivery: € 6.00. FREE on orders of € 120
We ship the jewels with our logistic partners (Germany) and (Worldwide)
It is very important for us that our customers are completely satisfied with their orders
If you experience any issue with your order or item, we will do our best to get the problem fixed.
If you'd like to return or exchange an item that is on its original good condition, please contact us first.
We accept item(s) within 14 days at your own expense, returned with a tracking number and in their own gift box that were sent in.
Please note that in case of an exchange, you will be responsible for the shipping cost of the new item.
In case you provided us with a wrong ring size or preferred necklace length, please contact us. Most of the times we will be able to do a resizing for free.
You will be responsible for all shipping costs.